Return and Exchange

Q: How do I return a product?

We have a 15-day return policy, which means you have 15 days to request a return after received your items.To be eligible for a return, your item must be unused and in its original packaging. Please provide the receipt or proof of purchase to complete the return process.To start a return, you can contact us at contact@Hansalice.com.Once your return is approved, we will provide a return shipping label with an issued Return Authorization number, as well as instructions on how to send back your package. Please ensure that all elements and parts of the product you are returning, including the original packaging, are included. Unrequested returns will not be accepted.Please note that all returns should be sent to the address provided below: Attn: Web Returns c/o Hans Alice Inc, 50 Rim Crest, Irvine, Ca, 92602For any inquiries about returns, please don't hesitate to reach out to us via email at contact@HANSALICE.com

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

At this time, we are pleased to offer Free shipping exclusively within the United States, but not to PR, AK, HI, etc. We appreciate your understanding and hope to expand our shipping options in the future. If you have any questions or concerns, please feel free to contact our customer support team for assistance.

How long will it take to receive my order?

Standard shipping normally takes 5-7 days. Next day shipping is available on all domestic orders (for an additional charge).

Damage and other issues

What to do if product arrives damaged?

Inspect your order upon receipt and promptly contact us if the item is defective, damaged, or if you have received the incorrect item. Our team will assess the situation and take appropriate actions to rectify it.

Exchanges

Can I make an exchange?

To guarantee receiving your desired item, we recommend returning the current item and placing a separate purchase once the return is approved.

Exceptions / Non-returnable items

Which item can't I return?

Unfortunately, we don't accept returns for Final Sale items or gift cards.

Returns and Refunds

How do I return a product?

We have a 15-day return policy, which means you have 15 days to request a return after received your items.

To be eligible for a return, your item must be unused and in its original packaging. Please provide the receipt or proof of purchase to complete the return process.

To start a return, you can contact us at contact@Hansalice.com.

Once your return is approved, we will provide a return shipping label with an issued Return Authorization number, as well as instructions on how to send back your package.

Please ensure that all elements and parts of the product you are returning, including the original packaging, are included. Unrequested returns will not be accepted.

Please note that all returns should be sent to the address provided below:

Attn: Web Returns c/o Hans Alice Inc, 50 Rim Crest, Irvine, Ca, 92602

For any inquiries about returns, please don't hesitate to reach out to us via email at contact@HANSALICE.com

How long will it take to receive my refund?

Once we have received and inspected your return, we will promptly notify you of its approval status. After approved, your refund will be automatically processed on your original payment method within 10 business days. Kindly note that it may take some time for your bank or credit card company to process and reflect the refund as well.